PSP ASSET PROTECTION

Responsive software development for B2C success

Specialising in bespoke library management systems, PSP works with librarians throughout the UK to make access to resources straightforward and secure.
Working primarily with education and healthcare establishments, PSP enables systems such as self-service, cloud management, security and stock control, cataloguing, and smart returns.
The PSP team work with clients to constantly improve the systems available, keeping library services up to date with innovative technology.

SERVICES
• Bespoke software development
• Project Management
• Ongoing support

THE CHALLENGE
The management system that PSP supplies is a suite of bespoke software applications. These were originally designed and serviced by a Spanish based software developer who recently decided to retire the business.
PSP had 12 months to find a new developer who could adopt the existing code base, offer ongoing support for products and work collaboratively to continually improve and innovate services.
Software providers are often reluctant to work with another developer’s programming, preferring to scrap existing source code and rewrite from scratch. However this was not an option for PSP, who needed to ensure seamless continuity of services for their existing customers.

OUR SOLUTION
Adopting existing source code
The initial handover was a crucial period to learn from the original software developer. Syrinx Systems mobilised quickly, ensuring all information was transferred during recorded meetings before the time expired.
We familiarised with the existing code, patching problems, simplifying the build and updating systems as required to keep the software functioning efficiently.

Rapid troubleshooting
PSP sell this suite of software as a service to their end users, so providing a reliably fast response to issues that arise and requests for support is an important aspect of the business.
Syrinx Systems is always contactable. Supported by our tried and tested troubleshooting methodology, we break down and solve problems quickly and never leave an issue unresolved.

Continual development for the future
During regular progress meetings, we work collaboratively with PSP to identify areas for development within the programmes, suggesting innovative approaches for new bespoke solutions.
With in-depth knowledge of both software and hardware, we design new features to integrate seamlessly with scanners, readers and kiosks on the ground.
This allows PSP to keep up with changing customer needs and market progression so that services remain competitive long term.

THE OUTCOME
PSP’s library management systems function seamlessly ensuring a reliable and frustration-free experience for their customers and staff. With a constant review and development cycle, PSP can confidently market their products as industry leading.
Intuitive software design enhances processes, increasing profitability and securing customer satisfaction.

“Syrinx Systems have been extremely reliable and super helpful, often going above and beyond to provide us with help and solutions.
I would have no hesitation in recommending them.”

NICK HUNT | MANAGING DIRECTOR